Canceled Customer - Moved

Company Name*

Name*

First Name

Last Name

Title/Role*

When you canceled your Pilot service, it was because:*

We moved to a new office building that didn’t have Pilot We moved to a new office building and Pilot couldn’t meet our install timeline We moved floors within the same building We moved to be permanently remote

Other:

Which best describes your involvement in purchasing internet?*

I am the decision maker I am involved in the decision making process I am not involved

Are you open to working with Pilot for your internet service again?*

Yes No

We're sorry to hear that! Would you mind sharing why?*

Which best describes your current office operations?*

All remote All in office Hybrid

What's your office's address?*

Address Line 1

Address Line 2

City

State

ZIP Code

Who is your current internet provider?*

How much time is left in your contract?*

No contract Less than 3 months 3-6 months 6 months-1 year More than a year

Do you have a backup provider?*

Yes No but we’re interested in one No and we don’t want one

Who is your backup internet provider?*

How much time is left in the contract for your backup?*

No contract Less than 3 months 3-6 months 6 months-1 year More than a year

When do you plan on going back to an office?*

Within the next 3 months 3-6 months 6 months-1 year More than a year Never Unsure

When you return to the office, where will that office be located? *